Quest Room FAQ

Minimum 2 – maximum 6 players in a team. But practice shows that the more heads you have, the better you play.

There are no age restrictions. However, players under 15 must be accompanied by parents.

If you’ve been to school , you know how to read and count – that’s enough! And excessive physical power will only hinder thinking.

Don’t worry , everything is secured! We will be watching you through the videocameras and immediately take action if it is needed.

If the next time slot is available, some extra time will be offered to you. If not, don’t worry, our brave staff will come to save you!

There no special language requestment. However our staff speaks Czech, English & Russian. Also the tips you will find in the room are in Czech, English & Russian.

Definitely is better to come 15 minutes before the game, minimum 5 minutes in advance.

Please, don’t be late!

City Quest FAQ

No, you do not need to download any applications. All that is required from your phone or tablet is Internet access and the ability to view an ordinary web page.

Only a registered customer after the purchase will have access to the game. Your registration information is your “secret code” for completing the quest and will be active for a specific game until it is fully completed.

Immediately after the purchase, you will receive an email with a payment confirmation and all instructions. When you want to start the game, you will need to log into your account on our website and go to the City Quest page. Only a registered customer after the purchase will have access to the game.

If for any reasons you didn’t receive the letter – contact us in any convenient way for you.

From the moment we sent you an e-mail with instructions, the game will be valid until you play it till the end. If the weather suddenly turned bad or you rubbed your heels, you can go back and finish the adventure later.

Also, if you have a low battery, you can continue the game from another mobile device. But remember, under one registration you can play the game only once!

In theory – as much as you like, we don’t follow you 🙂 However, we advise you to create a team maximum of six people. You can be logged in only on one mobile device, that’s why if the team is big – it will be uncomfortable to play.

Almost all questions have clues, also you can use the information found on the Internet. If something went wrong, call us on +420608001314. We will save you!

However, please do not call if you need to suggest where is a good pub nearby 🙂

No, unfortunately, this possibility is not provided. SMS support requires payment of response messages, moreover, it is much less convenient.

Of course you can! Our quests will be interesting for both residents and tourists. If you suddenly get lost – use our tips.

Our city quests can be held already with 6-year-old children. Of course, the age is approximate, but if your children do not understand something – they always have parents and tips 🙂

Gift Voucher FAQ

One year from the date of purchase.

You can book through our website or book the game at +420608001314.

It is valid for both on your choice – just one game can be played with one Gift Certificate.